Therapy Fitness Pty Ltd. Policies
I acknowledge that if I cancel a class within 12 hours notice or no show to a booked class, or if I am late to a booked class or do not attend my maximum number of classes in any week, the full amount will still be debited from my account. I acknowledge that if I cancel a class within 12 hours notice or no show to a booked class, or I am late to a booked class this will count the same as an attended class towards my weekly visits. I’m entitled to deducting from either a class pack or from my allocated weekly membership.
IMPORTANT: Therapy Fitness reserves a strict late policy to ensure the class experience is not compromised for other members. Late comers will not be allowed into the class and a class will be deducted as a no show. There can be no exceptions to this policy.
I acknowledge this agreement is between myself and Therapy Fitness Pty Ltd. ABN: 71 650 007 248 / ACN: 650 007 248 for the above services per week (p.w.) or total number of sessions outlined. I understand that I have a 48 hour cooling off period, ending 2 days after payment should I choose to terminate this contract.
I understand that some memberships have a minimum term and that class packs have an expiry date and acknowledge that I have read and agree to the individual terms associated with this purchase.
I acknowledge that it is my responsibility to ensure sufficient funds are present in the nominated account by the due date to enable the payment to be processed on the required date. If my bank/credit card details have changed, I will notify Therapy Fitness in advance to avoid delays in processing. If there are insufficient funds available, I agree that Therapy Fitness will not be held responsible for any fees and charges that may be charged to me by my financial institution. Therapy Fitness will charge a $10 fee to my nominated bank/credit card each and every time if the payment is dishonoured.
I acknowledge that Therapy may change these terms and/or pricing at any time by providing me with 30 days advance written notice of such changes.
I agree that if my account becomes in arrears, I authorise Therapy to debit the outstanding balance in order to bring the account up to date. If my account remains in arrears, I acknowledge that Therapy may elect to refuse entry to classes or cancel all bookings on my schedule until my account is rectified
Terms and Conditions
The payments made by me, entitle me to a maximum number of visits per week as stated in the name of this specific option. This/these classes are only valid for the one week period and do not roll over to the following week.
All memberships are set to automatically roll over to another membership period. If you choose to terminate your membership, a written (email) notification 7 business days before the membership is due to roll over is required to cancel the membership. You will be notified of this 14 days prior to this end date. Thereafter if your minimum term period and number of payments are met you can cancel in writing by email to email@example.com within a 7 days notice period that will include one final payment amount to terminate your contract. We will respond to its receipt by written notice within 7 days.
The payments made by me, entitle me to a maximum number of total classes (as outlined in the specific pack). These classes are only valid for a specific amount of time and once the date of expiry passes, I acknowledge that any remaining classes are forfeited.
If I terminate the agreement or stop the automatic debit arrangement in a manner not described in the agreement, then I may be liable for damages for breach of this contract
I agree that I shall pay for all costs incurred by Therapy Fitness (including costs for which Therapy Fitness may be contingently liable) in any attempt to collect any monies owed by myself under this Agreement, including debt collection agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.
Our membership packages, class packages, casual classes and event tickets are non-refundable and non-transferable. Unused classes are not rolled over to the next period.
I acknowledge that if I am unsatisfied with the services provided by Therapy Fitness or believe that I may be entitled to a refund, then I will contact Therapy Fitness directly via firstname.lastname@example.org outlining why I believe I am entitled to a refund.
If I cannot continue due to a medical illness or injury, I agree to provide a medical certificate to Therapy Fitness alongside a written notice.
Please note that a refund made under these circumstances will incur a 10% charge on the amount refunded to cover admin related costs.
Therapy Fitness respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.”Personal information” is information we hold which is identifiable as being about you.
COLLECTION OF PERSONAL INFORMATION
Therapy Fitness will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.Additionally, we may also collect any other information you provide while interacting with us.
HOW WE COLLECT YOUR PERSONAL INFORMATION
USE OF YOUR PERSONAL INFORMATION
Therapy Fitness may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. Therapy Fitness may contact you through a variety of measures including, but not limited to telephone, email, sms or mail.
DISCLOSURE OF YOUR PERSONAL INFORMATION
SECURITY OF YOUR PERSONAL INFORMATION
ACCESS TO YOUR PERSONAL INFORMATION
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
COMPLAINTS ABOUT PRIVACY
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Therapy Fitness, 14 Allandale Entrance, Q Super Centre, 4218, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you visit our websiteWhen you come to our website (www.therapyfitness.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Therapy Fitness is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.